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Privacy Policy

At NAKI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.naki.odoo.com, use our services, or interact with us in any other way. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Collecting and sharing of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

I - Device information

- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

- Disclosure for a business purpose: shared with our processor Shopify

- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

II - Order information

- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- Source of collection: collected from you.

- Disclosure for a business purpose: shared with our processor Shopify

- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

III - Customer support information

- Purpose of collection: to provide customer support.

- Source of collection: collected from you

 

Minors

The Site is not intended for individuals under the age of [13]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.


We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:


We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



2. Return policy

We understand that sometimes plans change. This policy outlines the guidelines for cancellations, returns, and refunds for orders placed on www.naki.odoo.com.

Cancellations:

  • Orders can be cancelled free of charge if they have not yet been processed and shipped.
  • To cancel an order, please contact us through our website's contact form, email us at [nakistore.in@gmail.com], or call us at [+91 7085874117] as soon as possible.
  • Once an order has been shipped, unfortunately, we cannot cancel it.



3.  Refund policy

As part of our comprehensive customer service, NAKI offers a substantial refund policy.

  • Damaged Products: If your order arrives damaged due to shipping, please contact us within 24 hours of delivery with a photo or video of the damage. We will be happy to replace the damaged items or offer a full refund with sum equal to the price of the product ordered within 4-5 working days.
  • Incorrect Items: If you receive an incorrect item, please contact us within 24 hours of delivery. We will arrange for the correct item to be shipped to you and retrieve the incorrect item at no additional cost.

Please Note:

  • All shipping costs associated with returned or replaced items due to customer error will be the responsibility of the customer.
  • We reserve the right to modify this policy at any time.


4. Shipping policy

At NakiStore.in, we're committed to getting our fresh, high-quality spices and herbs to you as quickly and efficiently as possible. Here's what you need to know about our shipping policy:

Order Processing

  • We process orders within 1-2 business days after they are placed.

Shipping Options

We offer a variety of shipping options to suit your needs and budget. Delivery times will vary depending on your chosen option and location. 

  • Standard Shipping: This is our most economical option, with delivery within  7 -8  business days to most locations in India.

Shipping Costs

Shipping costs are calculated at checkout based on the value of your order and if your order value exceeds 699/- you get free shipping if its bellow that you have to pay 50/- for delivery. 

Tracking Your Order

Once your order ships, you will receive a notification email with a tracking number. You can use this number to track the progress of your delivery on the courier's website.


5. Cookies


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.


We use the following cookies to optimize your experience on our Site and to provide our services.


[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

 

Cookies Necessary for the Functioning of the Store

Reporting and Analytics



The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


6. Data security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. However, no data transmission or storage method can be guaranteed as 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Contact us

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at nakistore.in@gmail.com.